10 NOVEMBER 2012 - Mohd Nur was speaking after the launch of SPAD's toll-free hotline and vehicle sticker bearing the number to call for public complaints against lorries, buses and taxis, at the Bandar Tasik Selatan bus terminal yesterday.
SPAD chairman Tan Sri Syed Hamid Albar, who was also present, said GOKL city buses were introduced to provide service to the public and to complement existing land public transport.
"It wasn't meant to take away the businesses of taxis or buses. It is not a confrontation but to improve the service.
"Our first two routes were drawn based on the fact that the areas were not sufficiently serviced. With GOKL city buses, traffic congestion is also lowered, so it is good for everybody," he said.
About 15,000 Malaysians and foreigners, including office workers, board the buses daily which operate from 6am to 11pm.
The fleet of 15 buses, which offers free WiFi, GPS and information kiosks, covers two routes. Each bus has a capacity of 60 passengers.
The Green Line starts and ends at the Kuala Lumpur Convention Centre (KLCC). It travels through Bukit Bintang, with 13 stops in between.
The Purple Line starts and ends at Jalan Sultan Muhamad, and passes through Bukit Bintang.
Passengers need to only wait for 15 minutes for the buses at GOKL bus stops. The buses are painted purple and have the "Free" sign on their windscreens.
Launched on the 55th Merdeka Day, SPAD chief operating officer Azhar Ahmad was quoted as saying that GOKL city buses were a government initiative to encourage the people to use public transport.
The move was met with protests from taxi drivers, who said their income had dwindled following the introduction of the free shuttle rides. The drivers also staged a protest near a shopping mall in Bukit Bintang.
Syed Hamid had earlier said that SPAD had no plans to cease the services as public convenience was paramount. He said the commission had carefully studied the GOKL routes prior to their launch to ensure that they did not raise a conflict with taxi drivers.